Computer Repair Intro

Computer Repair Intro is a 3-credit class. We are working on completing the first 7 chapters of the Cisco IT-Essentials curriculum on the Cisco Networking Academy website. All students must create an account on the Netacad site.

Course Credits will be:

  1. NET2020: Workstation Technology and Operations
  2. NET2040: Network Media & Devices
  3. NET2080: Laptops and Peripherals

Our goal is to have students eventually write and pass the CompTIA A+ Certification. A qualification of computer repair and troubleshooting knowledge that is recognized all over the world!

What do I do?

You will work on the IT-Essentials curriculum delivered through the Cisco NetAcademy which is the World’s Largest Classroom.

Online course material is delivered through Cisco’s Netacad website. All students have been pre-registered by Mr. Eberts, but must complete the registration process by logging in with the account and password provided.

Computer Repair 1A will cover the material in Chapters 1-5 in the IT-Essentials course.

Course Index:

Chapter 1

  1. 1.1.2 Worksheet: Job Opportunities
  2. 1.4.7 Worksheet: Research Computer Components
  3. Acronyms Assignment
  4. PC Power Connectors Quiz
  5. RAID Quiz

Chapter 2

  1. 2.2.2 Worksheet: Diagnostic Software
  2. 2.2.4.4 Lab – Using a Multimeter and a Power Supply Tester
  3. 2.2.4.7 Lab – Computer Disassembly

Chapter 3

Chapter 4

Chapter 5

  1. 5.2.2 Worksheet: NOS Certifications and Jobs
  2. 5.4.8_Lab_Managing_System_Files_in_XP
  3. 5.4.9 Worksheet: Answer NTFS and FAT32 Questions
  4. 5.5.1_Lab_Run_Commands
  5. 5.5.3_Lab_XP_Administrative_Tools
  6. 5.6.2_Lab_Restore_Points

Chapter 1 – Introduction to Personal Computer Hardware

1.0 Introduction to Personal Computers
1.0.1 Introduction
1.0.1.1 Welcome

1.1 Personal Computers
1.1.1 What is in a Computer?
1.1.1.1 Video Explanation – What’s in a Computer?
1.1.2 Electrical and ESD Safety
1.1.2.1 Electrical Safety
1.1.2.2 ESD
1.1.2.3 Check Your Understanding – ESD Characteristics

1.2 PC Components
1.2.1 Case and power supplies
1.2.1.1 Cases
1.2.1.2 Power Supplies
1.2.1.3 Connectors
1.2.1.4 Power Supply Voltage
1.2.1.5 Check Your Understanding – Cases and Power Supplies

1.2.2 Motherboards
1.2.2.1 Motherboards
1.2.2.2 Motherboard Components
1.2.2.3 Motherboard Chipset
1.2.2.4 Motherboard Form Factors
1.2.2.5 Check Your Understanding – Motherboards

1.2.3 CPUs and Cooling Systems
1.2.3.1 What is a CPU?
1.2.3.2 Cooling Systems
1.2.3.3 Check Your Understanding – CPUs and Cooling Systems

1.2.4 Memory
1.2.4.1 Types of Memory
1.2.4.2 Types of ROM
1.2.4.3 Types of RAM
1.2.4.4 Memory Modules
1.2.4.5 Check Your Understanding – Memory

1.2.5 Adapter Cards and Expansion Slots
1.2.5.1 Adapter Cards
1.2.5.2 Check Your Understanding – Adapter Cards and Expansion Slots

1.2.6 Hard disk drives and SSDs
1.2.6.1 Types of Storage Devices
1.2.6.2 Storage Device Interfaces
1.2.6.3 Magnetic Media Storage
1.2.6.4 Semiconductor Storage
1.2.6.5 Check Your Understanding – Data Storage Devices

1.2.7 Optical Storage Devices
1.2.7.1 Types of Optical Storage Devices
1.2.7.2 Check Your Understanding – Types of Optical Media

1.2.8 Ports, Cables, and Adaptors
1.2.8.1 Video Ports and Cables
1.2.8.2 Other Ports and Cables
1.2.8.3 Adapters and Converters
1.2.8.4 Check Your Understanding – Cables and Connectors

1.2.9 Input Devices
1.2.9.1 The Original Input Devices
1.2.9.2 New Input Devices
1.2.9.3 More New Input Devices
1.2.9.4 Most Recent Input Devices
1.2.9.5 Check Your Understanding – Input Devices

1.2.10 Output Devices
1.2.10.1 What are Output Devices?
1.2.10.2 Monitors and Projectors
1.2.10.3 VR and AR Headsets
1.2.10.4 Printers
1.2.10.5 Speakers and Headphones
1.2.10.6 Check Your Understanding – Visual and Auditory Output Device Characteristics

1.3 Computer Disassembly
1.3.1 The Technician’s Toolkit
1.3.1.1 Video Explanation – Technician’s Toolkit
1.3.1.2 Check Your Understanding – Technician’s Toolkit

1.3.2 Computer Disassembly
1.3.2.1 Video Demonstration – Computer Disassembly
1.3.2.2 Lab – Disassemble a Computer

1.4 Summary
1.4.1 Conclusion
1.4.1.1 Chapter 1: Introduction to Personal Computer Hardware

Chapter 2 – PC Assembly

2.0 Introduction
2.0.1 Introduction
2.0.1.1 Welcome

2.1 Assemble the Computer
2.1.1 General and Fire Safety
2.1.1.1 Video Explanation – General and Fire Safety
2.1.2 Open the Case and Connect the Power Supply
2.1.2.1 Video Demonstration – Install the Power Supply
2.1.2.2 Check Your Understanding – Install the Power Supply
2.1.2.3 Select the Case and Fans
2.1.2.4 Select a Power Supply
2.1.2.5 Lab – Install the Power Supply

2.1.3 Install the Motherboard Components
2.1.3.1 Video Demonstration – Install the CPU
2.1.3.2 Check Your Understanding – Install the CPU
2.1.3.3 Video Demonstration – Install the RAM
2.1.3.4 Check Your Understanding – Install the RAM
2.1.3.5 Video Demonstration – Install the Motherboard
2.1.3.6 Check Your Understanding – Install the Motherboard
2.1.3.7 Select the Motherboard
2.1.3.8 Select the CPU and CPU Cooling
2.1.3.9 Select the RAM
2.1.3.10 Lab – Install the Motherboard in a Computer

2.1.4 Install Internal Drives
2.1.4.1 Video Demonstration – Install the Drives
2.1.4.2 Select Hard Drives
2.1.4.3 Select Optical Drives
2.1.4.4 Install the Hard Drive
2.1.4.5 Install the Optical Drive
2.1.4.6 Check Your Understanding – Installing Drives
2.1.4.7 Lab – Install the Drives

2.1.5 Install the Adapter Cards
2.1.5.1 Video Demonstration – Install the Adapter Cards
2.1.5.2 Select Adapter Cards
2.1.5.3 Other Factors for Adapter Card Selection
2.1.5.4 Install the Adapter Cards
2.1.5.5 Check Your Understanding – Installing Adapter Cards
2.1.5.6 Lab – Install Adapter Card

2.1.6 Select Additional Storage
2.1.6.1 Select a Media Reader
2.1.6.2 Select External Storage
2.1.6.3 Check Your Understanding – Media Cards

2.1.7 Install the Cables
2.1.7.1 Video Demonstration – Connect the Internal Power Cables
2.1.7.2 Check Your Understanding – Identify the Power Connectors
2.1.7.3 Video Demonstration – Connect the Internal Data Cables
2.1.7.4 Lab – Install Internal Cables
2.1.7.5 Video Demonstration – Install the Front Panel Cables
2.1.7.6 Install the Front Panel Cables
2.1.7.7 Checking Your Understanding – Identify the Front Panel Cables
2.1.7.8 Lab – Install the Front Panel Cables
2.1.7.9 Video Demonstration – Complete the Computer Assembly
2.1.7.10 Check Your Understanding – Identify the External Connectors
2.1.7.11 Lab – Complete the Computer Assembly

2.2 Summary
2.2.1 Conclusion
2.2.1.1 Chapter 2: PC Assembly

Chapter 3 – Advanced Computer Hardware

3.0 Introduction to Advanced Computer Hardware
3.0.1 Introduction
3.0.1.1 Welcome

3.1 Boot the Computer
3.1.1 POST, BIOS, CMOS and UEFI
3.1.1.1 Video Demonstration – BIOS – UEFI Menus
3.1.1.2 POST
3.1.1.3 BIOS and CMOS
3.1.1.4 UEFI
3.1.1.5 Check Your Understanding – BIOS and UEFI Terminology
3.1.1.6 Lab – Investigate BIOS or UEFI Settings
3.1.2 BIOS/UEFI Configuration
3.1.2.1 Video Demonstration – Configure BIOS – UEFI Settings
3.1.2.2 BIOS and UEFI Security
3.1.2.3 Update the Firmware
3.1.2.4 Check Your Understanding – BIOS and UEFI Configuration Terminology
3.1.2.5 Lab – Search for BIOS or UEFI Firmware Updates
3.1.2.6 Lab – Install Windows
3.1.2.7 Lab – Install Third-Party Software in Windows

3.2 Electrical Power
3.2.1 Wattage and Voltage
3.2.1.1 Wattage and Voltage
3.2.1.2 Power Supply Voltage Setting
3.2.1.3 Lab – Ohm’s Law
3.2.2 Power Fluctuation and Protection
3.2.2.1 Power Fluctuation Types
3.2.2.2 Power Protection Devices
3.2.2.3 Check Your Understanding – Power Fluctuation Terms

3.3 Advanced Computer Functionality
3.3.1 CPU Architectures and Operation
3.3.1.1 CPU Architectures
3.3.1.2 Enhancing CPU Operation
3.3.1.3 Multicore Processors
3.3.1.4 CPU Cooling Mechanisms
3.3.1.5 Check Your Understanding – CPU Architectures and Operation
3.3.2 RAID
3.3.2.1 What Do You Already Know? – RAID
3.3.2.2 RAID Concepts
3.3.2.3 RAID Levels
3.3.2.4 Check Your Understanding – RAID Levels
3.3.3 Ports, Connectors, and Cables
3.3.3.1 Legacy Ports
3.3.3.2 Video and Graphic Ports
3.3.3.3 USB Cables and Connectors
3.3.3.4 SATA Cables and Connectors
3.3.3.5 Twisted Pair Cables and Connectors
3.3.3.6 Coax Cables and Connectors
3.3.3.7 SCSI and IDE Cables and Connectors
3.3.3.8 Check Your Understanding – Identify the External Connectors
3.3.4 Monitors
3.3.4.1 Monitor Characteristics
3.3.4.2 Monitor Terms
3.3.4.3 Display Standards
3.3.4.4 Using Multiple Monitors
3.3.4.5 Check Your Understanding – Monitor Terminology

3.4 Computer Configuration
3.4.1 Upgrade Computer Hardware
3.4.1.1 Motherboard Upgrade
3.4.1.2 Steps to Upgrade a Motherboard
3.4.1.3 CPU Upgrade
3.4.1.4 Storage Device Upgrade
3.4.1.5 Peripheral Upgrades
3.4.1.6 Power Supply Upgrade
3.4.1.7 Lab – Research a Hardware Upgrade
3.4.2 Configurations for Specialized Computers
3.4.2.1 What Do You Already Know? – Configure a CAx Workstation
3.4.2.2 What Do You Already Know? – Configure an Audio Video Editing Workstation
3.4.2.3 What Do You Already Know? – Configure a Virtualization Workstation
3.4.2.4 What Do You Already Know? – Configure a Gaming PC
3.4.2.5 Check Your Understanding – Specialized Computer Component Types
3.4.2.6 Thick and Thin Clients
3.4.2.7 NAS

3.5 Protecting the Environment
3.5.1 Safe Disposal of Equipment and Supplies
3.5.1.1 Safe Disposal Methods
3.5.1.2 Safety Data Sheets
3.5.1.3 Check Your Understanding – Safe Disposal

3.6 Summary
3.6.1 Conclusion
3.6.1.1 Chapter 3: Advanced Computer Hardware

Chapter 4 – Preventive Maintenance and Troubleshooting

4.0 Introduction
4.0.1 Welcome
4.0.1.1 Chapter 4: Preventive Maintenance and Troubleshooting

4.1 Preventive Maintenance
4.1.1 PC Preventive Maintenance Overview
4.1.1.1 Benefits to Preventive Maintenance
4.1.1.2 Preventive Maintenance – Dust
4.1.1.3 Preventive Maintenance – Internal Components
4.1.1.4 Preventive Maintenance – Environmental Concerns
4.1.1.5 Preventive Maintenance – Software
4.1.1.6 Check Your Understanding – Preventive Maintenance

4.2 Troubleshooting Process
4.2.1 Troubleshooting Process Steps
4.2.1.1 Introduction to Troubleshooting
4.2.1.2 Troubleshooting Process Steps
4.2.1.3 Identify the Problem
4.2.1.4 Check Your Understanding – Identify the Problem
4.2.1.5 Establish a Theory of Probable Cause
4.2.1.6 Test the Theory to Determine the Cause
4.2.1.7 Establish a Plan of Action to Resolve the Problem and Implement the Solution
4.2.1.8 Verify Full Functionality and, If Applicable, Implement Preventive Measures
4.2.1.9 Document Findings, Actions, and Outcomes
4.2.1.10 Check Your Understanding – Number the Steps
4.2.2 Common Problems and Solutions for PCs
4.2.2.1 PC Common Problems and Solutions
4.2.2.2 Common Problems and Solutions for Storage Devices
4.2.2.3 Common Problems and Solutions for Motherboards and Internal Components
4.2.2.4 Common Problems and Solutions for Power Supplies
4.2.2.5 Common Problems and Solutions for CPUs and Memory
4.2.2.6 Common Problems and Solutions for Displays
4.2.3 Apply Troubleshooting Process to Computer Components and Peripherals
4.2.3.1 Personal Reference Tools
4.2.3.2 Internet Reference Tools
4.2.3.3 Check Your Understanding – Reference Tools
4.2.3.4 Advanced Problems and Solutions for Hardware
4.2.3.5 Lab – Use a Multimeter and a Power Supply Tester
4.2.3.6 Lab – Troubleshoot Hardware Problems

4.3 Summary
4.3.1 Conclusion
4.3.1.1 Chapter 4: Preventive Maintenance and Troubleshooting

Chapter 5 – Networking Concepts

5.0 Introduction
5.0.1 Welcome
5.0.1.1 Chapter 5: Networking Concepts

5.1 Network Components and Types
5.1.1 Types of Networks
5.1.1.1 Network Icons
5.1.1.2 Network Topologies and Description
5.1.1.3 Check Your Understanding – Types of Networks
5.1.2 Internet Connection Types
5.1.2.1 Brief History of Connection Technologies
5.1.2.2 DSL, Cable, and Fiber
5.1.2.3 Line of Sight Wireless Internet Service
5.1.2.4 Satellite
5.1.2.5 Cellular
5.1.2.6 Mobile Hotspot and Tethering
5.1.2.7 Check Your Understanding – Internet Connection Types

5.2 Networking Protocols, Standards, and Services
5.2.1 Transport Layer Protocols
5.2.1.1 Video Explanation – Transport Layer Protocols
5.2.1.2 Activity – Transport Layer Protocols
5.2.1.3 The TCP/IP Model
5.2.1.4 TCP
5.2.1.5 UDP
5.2.1.6 Check Your Understanding – Transport Layer Protocols
5.2.2 Application Port Numbers
5.2.2.1 Video Explanation – Application Port Numbers
5.2.2.2 Classify Application Port Numbers
5.2.2.3 Check Your Understanding – Application Port Numbers
5.2.3 Wireless Protocols
5.2.3.1 WLAN Protocols
5.2.3.2 Bluetooth, NFC, and RFID
5.2.3.3 Zigbee and Z-Wave
5.2.3.4 Cellular Generations
5.2.3.5 Check Your Understanding – Wireless Protocols
5.2.4 Network Services
5.2.4.1 Video Explanation – Network Services
5.2.4.2 Client – Server Roles
5.2.4.3 DHCP Server
5.2.4.4 DNS Server
5.2.4.5 Print Server
5.2.4.6 File Server
5.2.4.7 Web Server
5.2.4.8 Mail Server
5.2.4.9 Proxy Server
5.2.4.10 Authentication Server
5.2.4.11 Syslog Server
5.2.4.12 Check Your Understanding – Network Services

5.3 Network Devices
5.3.1 Basic Network Devices
5.3.1.1 Video Explanation – Basic Network Devices
5.3.1.2 Network Interface Card
5.3.1.3 Repeaters, Bridges, and Hubs
5.3.1.4 Switches
5.3.1.5 Wireless Access Points
5.3.1.6 Routers
5.3.1.7 Check Your Understanding – Basic Network Devices
5.3.2 Security Devices
5.3.2.1 Video Explanation – Security Devices
5.3.2.2 Firewalls
5.3.2.3 IDS and IPS
5.3.2.4 UTMs
5.3.2.5 Endpoint Management Server
5.3.2.6 Check Your Understanding – Security Devices
5.3.3 Other Network Devices
5.3.3.1 Legacy and Embedded Systems
5.3.3.2 Patch Panel
5.3.3.3 Power over Ethernet and Ethernet over Power
5.3.3.4 Cloud-based Network Controller
5.3.3.5 Check Your Understanding – Other Network Devices

5.4 Network Cables
5.4.1 Network Tools
5.4.1.1 Video Explanation – Network Cable Tools
5.4.1.2 Network Tools and Descriptions
5.4.1.3 Check Your Understanding – Network Tools
5.4.2 Copper Cables and Connectors
5.4.2.1 Cable Types
5.4.2.2 Coaxial Cables
5.4.2.3 Twisted-Pair Cables
5.4.2.4 Twisted-Pair Category Ratings
5.4.2.5 Twisted-Pair Wire Schemes
5.4.2.6 Activity – Cable Pinouts
5.4.2.7 Video Demonstration – Build and Test a Network Cable
5.4.2.8 Lab – Build and Test a Network Cable
5.4.3 Fiber Cables and Connectors
5.4.3.1 Fiber-Optic Cables
5.4.3.2 Types of Fiber Media
5.4.3.3 Fiber-Optic Connectors
5.4.3.4 Check Your Understanding – Fiber Cables and Connectors

5.5 Summary
5.5.1 Conclusion
5.5.1.1 Chapter 5: Network Concepts

Chapter 6 – Applied Networking

6.0 Introduction
6.0.1 Welcome
6.0.1.1 Chapter 6: Applied Networking

6.1 Device to Network Connection
6.1.1 Network Addressing
6.1.1.1 Video Explanation – MAC Addressing
6.1.1.2 Video Explanation – IPv4 Addressing
6.1.1.3 Video Explanation – IPv6 Addressing
6.1.1.4 Two Network Addresses
6.1.1.5 Displaying the Addresses
6.1.1.6 IPv4 Address Format
6.1.1.7 IPv6 Address Formats
6.1.1.8 Static Addressing
6.1.1.9 Dynamic Addressing
6.1.1.10 Link-local IPv4 and IPv6 Addresses
6.1.1.11 Check Your Understanding – Network Addressing
6.1.2 Configure a NIC
6.1.2.1 Packet Tracer – Add Computers to an Existing Network
6.1.2.2 Network Design
6.1.2.3 Selecting a NIC
6.1.2.4 Installing and Updating a NIC
6.1.2.5 Configure a NIC
6.1.2.6 ICMP
6.1.2.7 Lab – Configure a NIC to Use DHCP in Windows
6.1.3 Configure a Wired and Wireless Network
6.1.3.1 Video Explanation – Configure a Wired and Wireless Network
6.1.3.2 Connecting Wired Devices to the Internet
6.1.3.3 Logging in to the Router
6.1.3.4 Basic Network Setup
6.1.3.5 Basic Wireless Settings
6.1.3.6 Configure a Wireless Mesh Network
6.1.3.7 NAT for IPv4
6.1.3.8 Quality of Service
6.1.3.9 Packet Tracer – Connect to a Wireless Network
6.1.3.10 Lab – Configure a Wireless Network
6.1.4 Firewall Settings
6.1.4.1 Video Explanation – Firewall Settings
6.1.4.2 UPnP
6.1.4.3 DMZ
6.1.4.4 Port Forwarding
6.1.4.5 MAC Address Filtering
6.1.4.6 Whitelisting and Blacklisting
6.1.4.7 Packet Tracer – Configure Firewall Settings
6.1.4.8 Lab – Configure Firewall Settings
6.1.5 IoT Device Configuration
6.1.5.1 Internet of Things
6.1.5.2 IoT Devices in Packet Tracer
6.1.5.3 Packet Tracer – Control IoT Devices

6.2 Basic Troubleshooting Process for Networks
6.2.1 Applying the Troubleshooting Process to
6.2.1.1 The Six Steps of the Troubleshooting Process
6.2.1.2 Identify the Problem
6.2.1.3 Establish a Theory of Probable Cause
6.2.1.4 Test the Theory to Determine the Cause
6.2.1.5 Establish a Plan of Action to Resolve the Problem and Implement the Solution
6.2.1.6 Verify Full Functionality and, If Applicable, Implement Preventive Measures
6.2.1.7 Document Findings, Actions, and Outcomes
6.2.1.8 Check Your Understanding – Network Troubleshooting Process
6.2.2 Network Problems and Solutions
6.2.2.1 Common Problems and Solutions for Networking
6.2.2.2 Advanced Problems and Solutions for Network Connections
6.2.2.3 Advanced Problems and Solutions for FTP and Secure Internet Connections
6.2.2.4 Advanced Problems and Solutions Using Network Tools
6.2.2.5 Lab – Troubleshoot Network Problems

6.3 Summary
6.3.1 Conclusion
6.3.1.1 Chapter 6: Applied Networking

Chapter 7 – Laptops and Other Mobile Devices

7.0 Introduction
7.0.1 Welcome
7.0.1.1 Laptops and Other Mobile Devices

7.1 Characteristics of laptops and other mobile devices
7.1.1 Mobile Device Overview
7.1.1.1 What Do You Already Know? – Mobile Devices
7.1.1.2 Mobility
7.1.1.3 Laptops
7.1.1.4 Smartphone Characteristics
7.1.1.5 Smartphone Features
7.1.1.6 Tablets and E-Readers
7.1.1.7 Wearables: Smartwatches and Fitness Trackers
7.1.1.8 Wearables: Augmented and Virtual Realities
7.1.1.9 Check Your Understanding – Laptops and Other Mobile Devices
7.1.1.10 Lab – Mobile Device Information
7.1.2 Laptop Components
7.1.2.1 Video Explanation – External Features Unique to Laptops
7.1.2.2 Video Explanation – Common Input Devices and LEDs in Laptops
7.1.2.3 Motherboards
7.1.2.4 Internal Components
7.1.2.5 Check Your Understanding – External Laptop components
7.1.2.6 Special function keys
7.1.2.7 Video Explanation – Docking Station Versus Port Replicator
7.1.2.8 Lab – Research Docking Stations and Port Replicators
7.1.3 Laptop Display Components
7.1.3.1 LCD, LED, and OLED Displays
7.1.3.2 Laptop Display Features
7.1.3.3 Backlights and Inverters
7.1.3.4 Check Your Understanding – Laptop Display Components
7.1.3.5 Wi-Fi Antenna Connectors
7.1.3.6 Webcam and Microphone

7.2 Laptop Configuration
7.2.1 Power Settings Configuration
7.2.1.1 Power Management
7.2.1.2 Managing ACPI Settings in the BIOS
7.2.1.3 Check Your Understanding – Match ACPI Standards
7.2.1.4 Video Demonstration – Managing Laptop Power Options
7.2.2 Wireless Configuration
7.2.2.1 Bluetooth
7.2.2.2 Bluetooth Laptop Connections
7.2.2.3 Video Demonstration – Bluetooth Configuration
7.2.2.4 Cellular WAN
7.2.2.5 Wi-Fi
7.2.2.6 Video Demonstration – Wi-Fi Configuration
7.2.2.7 Check Your Understanding- Wireless Configuration

7.3 Laptop Hardware and Component Installation and Configuration
7.3.1 Expansion Slots
7.3.1.1 Expansion Cards
7.3.1.2 Flash Memory
7.3.1.3 Smart Card Reader
7.3.1.4 SODIMM Memory
7.3.1.5 Video Demonstration – Install SODIMM
7.3.1.6 Check Your Understanding – Expansion Modules
7.3.2 Replacing Laptop Components
7.3.2.1 Overview of Hardware Replacement
7.3.2.2 Video Demonstration – Keyboard Replacement
7.3.2.3 Video Demonstration – Screen Replacement
7.3.2.4 Lab – Research Laptop Screens
7.3.2.5 Power
7.3.2.6 Video Demonstration – DC Jack Replacement
7.3.2.7 Lab – Research Laptop Batteries
7.3.2.8 Internal Storage and Optical Drive
7.3.2.9 Video Demonstration – Internal Storage and Optical Drive Replacement
7.3.2.10 Lab – Research Laptop Drives
7.3.2.11 Video Demonstration – Wireless Card Replacement
7.3.2.12 Video Demonstration – Speakers Replacement
7.3.2.13 Video Demonstration – CPU Replacement
7.3.2.14 Video Demonstration – Motherboard Replacement
7.3.2.15 Video Demonstration – Plastic Frames
7.3.2.16 Check Your Understanding – Replacing Laptop Components

7.4 Other Mobile Device Hardware Overview
7.4.1 Other Mobile Device Hardware
7.4.1.1 Cell Phone Parts
7.4.1.2 Wired connectivity
7.4.1.3 Wireless Connections and Shared Internet Connections
7.4.1.4 Check Your Understanding – Identify Connection Types
7.4.2 Specialty Mobile Devices
7.4.2.1 Wearable Devices
7.4.2.2 Specialty Devices

7.5 Network Connectivity and Email
7.5.1 Wireless and Cellular Data Networks
7.5.1.1 Wireless Data Networks
7.5.1.2 Lab – Mobile Wi-Fi
7.5.1.3 Cellular Communication Standards
7.5.1.4 Airplane Mode
7.5.1.5 Hotspot
7.5.1.6 Check Your Understanding – Wireless Technology
7.5.2 Bluetooth
7.5.2.1 Bluetooth for Mobile Devices
7.5.2.2 Bluetooth Pairing
7.5.3 Configuring Email
7.5.3.1 Introduction to Email
7.5.3.2 Activity – Matching Email Protocols
7.5.3.3 Android Email Configuration
7.5.3.4 iOS Email Configuration
7.5.3.5 Internet Email
7.5.4 Mobile Device Synchronization
7.5.4.1 Types of Data to Synchronize
7.5.4.2 Enabling Synchronization
7.5.4.3 Synchronization Connection Types

7.6 Preventive Maintenance for Laptops and other Mobile Devices
7.6.1 Scheduled Maintenance for Laptops and other Mobile Devices
7.6.1.1 What Do You Already Know? – Preventive Maintenance
7.6.1.2 The Reason for Maintenance
7.6.1.3 Laptop Preventive Maintenance Program
7.6.1.4 Mobile Device Preventive Maintenance Program

7.7 Basic Troubleshooting Process for Laptops and other Mobile Devices
7.7.1 Applying the Troubleshooting Process to Laptops and other Mobile Devices
7.7.1.1 The Six Steps of the Troubleshooting Process
7.7.1.2 Identify the problem
7.7.1.3 Establish a theory of probable cause
7.7.1.4 Test the Theory to Determine Cause
7.7.1.5 Establish a Plan of Action to Resolve the Problem and Implement the Solution
7.7.1.6 Verify Full System Functionality and if Applicable, Implement Preventative Measures
7.7.1.7 Document Findings, Actions, and Outcomes
7.7.2 Common Problems and Solutions for Laptops and Other Mobile Devices
7.7.2.1 Identify Common Problems and Solutions
7.7.2.2 Common Problems and Solutions for Laptops
7.7.2.3 Common Problems and Solutions for Other Mobile Devices
7.7.2.4 Lab – Research Laptop Specifications
7.7.2.5 Lab – Gather Information from the Customer
7.7.2.6 Lab – Investigate Support Websites

7.8 Summary
7.8.1 Conclusion
7.8.1.1 Chapter 7: Laptops and Other Mobile Devices

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